Privacy Policy

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Effective Date: 30.05.2025

Last Updated: 30.05.2025

At TELASJA Sp. z o.o., your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, purchase products, or contact us in relation to our range of professional solutions — from car wash equipment and factory tools to outdoor and camping gear.

TELASJA Sp. z o.o.
Kalwaryjska 69 lok 9, 30-504 Kraków, Poland
Email: info@telasja.pl
Phone: +48 721 232 184
Website: https://telasja.pl

We are the data controller responsible for the processing of your personal data in accordance with this Privacy Policy and applicable data protection laws (including GDPR and Polish regulations).

We specialise in:

• Car wash equipment and systems.
• Factory and industrial plant tools.
• Professional-grade automotive tools.
• High-end camping and outdoor products.
   

We operate across the EU, the UK, and internationally. Our featured brands include O2 and Aragon.

Depending on your interaction with us, we may collect:

a.  Direct Data (you provide to us): 

• Name, email address, phone number.
• Company name and contact details.
• Billing/shipping address.
• Product inquiry or order details.
• Communication contents (messages or emails).
   

b.  Automatically Collected Data (via website): 

• IP address, browser/device type.
• Website navigation behaviour (pages visited, time on site).
• Cookies and analytics data.

We use your personal data to:

• Respond to product inquiries or support requests.
• Fulfil and deliver your orders (including O2 and Aragon products).
• Send order updates or important notifications. 
• Improve website functionality and product offerings. 
• Comply with legal obligations (invoicing, record-keeping, etc.).
   

We may also use anonymised data for performance tracking and internal business analysis.

We process your data based on:

• Contractual necessity: To fulfil purchases or respond to inquiries.
• Consent: When you agree to receive communications or use optional cookies.
• Legitimate interests: To maintain and improve our website and services.
• Legal obligations: For compliance with EU/Polish/UK laws.

Our website uses cookies to:

• Remember preferences and improve usability.
• Track website traffic and user flow (Google Analytics or similar).
• Ensure secure transactions and error detection.
   

You can manage or block cookies via your browser settings. A cookie banner may request your consent where required.

We may share your data with:

• Hosting providers and IT services (to operate our site).
• Logistics companies for product delivery.
• Analytics providers (e.g. Google Analytics).
• Payment processors (if e-commerce is integrated).
• Legal authorities, when required by law.
   

All partners are contractually required to handle your data securely and only for specified purposes.

We retain your data only as long as necessary to:

• Fulfil the purposes it was collected for.
• Comply with legal, tax, or regulatory obligations.
• Handle disputes or enforce agreements.
   

Typically, contact form and order data is retained for 6–10 years, depending on applicable tax laws.

 As we serve customers across the EU, UK, and globally, some data may be processed in other jurisdictions. Any such transfers are protected under standard contractual clauses or other legally accepted safeguards under the GDPR. 

Under GDPR, you have the right to:

• Access your personal data.
• Rectify inaccuracies.
• Request deletion (“right to be forgotten”).
• Restrict or object to processing.
• Data portability (receive your data in a structured format).
• Withdraw consent at any time.
• File a complaint with a data protection authority.
   

To exercise these rights, email: info@telasja.pl

We use appropriate technical and organisational measures to protect your personal data, including:

• Encrypted website connections (SSL).
• Secure data storage with access restrictions.
• Internal policies for data handling and access.

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.